We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopvarenne@gmail.com. Please note that returns will need to be sent to the following address: Varenne Boutique, PMB #755, 3839 McKinney Avenue Suite 155, Dallas, TX 75204
A refund takes up to 10 business days to be credited back to your account.
Free return shipping
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will receive free shipping for the first return on a transaction. If you make another return on the same transaction, a shipping fee will be incurred.
You can always contact us for any return question at shopvarenne@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like evening or party wear (such as holiday dresses) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted, clearanced, or sale items or gift cards.
Exchanges
We do not exchange items for another size, color, style, product, or other reason.
European Union 14-day, cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at shopvarenne@gmail.com.